Patient10x ("us", "we", or "our") operates patient10x.com. This page informs you of our policies regarding the collection, use and disclosure of personal data we receive from users of patient10x.com or our software's or applications. We don't collect any personal data from you while using patient10x.com or other digital products.
By using patient10x.com and our digital products, you agree to the collection and use of information in accordance with this policy.
If you contact us e.g. by email, we also receive personal data from you, which we use to reply to you. If we have a customer/supplier relationship, we also use your data for bookkeeping and similar purposes.
The protection of your personal data is very important to us. We process your data exclusively on the basis of legal regulations. Below we will inform you about how we process your personal data and the rights and entitlements you have under data protection regulations.
Data Controller:
Patient10x,
Wyoming,
United States
While using patient10x.com or our digital products, we don't ask you to provide us with any personally identifiable information that can be used to contact or identify you.
Based on our legitimate interests, we collect the following data for the purpose of running this website. No personal data is required for the use of our website. Our web server collects the data about pages visited. The legal basis for processing is to improving the performance of the app and conversion tracking.
Cookies are small text files that the website saves on your computer in order to recognize it (permanent cookies). These may contain information about your use of the website. The information contained in the cookies is used to store the individual selections made by you (e.g. the items you place in a shopping cart) so that they can be retrieved if you leave the page and return to it later. We also use cookies to create non-personalized statistics. Cookies are automatically accepted by most web browsers.
We use cookies to make your visit to our website attractive and to allow the use of certain features.
You can prevent this by changing the settings in your browser. You can remove cookies stored on your computer at any time by deleting the temporary internet files. Data processing is based on your consent.
Your data is not used for any other purposes or shared with any third party. It is removed upon your request.
We do use a few third-party scripts:
- The website uses Google Analytics for page analytics. This tool transmit website traffic data to their servers which allows us to notice trends to improve the user experience on our website. These tools process personal data such as the unique User ID set by Google Analytics, the date and time, the title of the page being viewed, the URL of the page being viewed, the URL of the page that was viewed prior to the current page, the screen resolution, the time in local time zone, the type of device, the country, region, and city. You may opt-out of this tracking at any time by activating the “Do Not Track” setting in your browser.
- Our software uses Twilio to collect personal data through sign up forms, this helps us manage personal data of users. We use the email to manage and talk to your clients, customers, and other interested parties. We may also use Twilio to deliver transactional welcome emails after purchases. We do not sell or share your email addresses or any personal information about you. You may unsubscribe from Twilio at any time. If you need help unsubscribing, please click here and let us know.
We may share this information with third parties such as law enforcement, government entities, courts, or other third parties as required or allowed by applicable law, such as for the legal and safety purposes as described above, or otherwise to help prevent harm or fraud to us, you, our customers, or other third parties. We also may share personal information with third parties upon your request or with your approval, though we may not be able to accommodate all requests.
To restriction of data processing according to Art. 18 GDPR. To data portability according to Art. 20 GDPR.
If processing takes place on the basis of a declaration of consent, you have the option to withdraw it at any time without affecting the lawfulness of the processing on the basis of that consent up to the time of withdrawal.
We require the data that we ask you to provide to perform our services within the contractual relationship, to provide information that you have requested from us and to send our newsletters and other information. If you do not provide the data we collect, we will not be able to perform our services.
No automated decision-making, including profiling, is carried out. If we process your personal data for a purpose other than the one for which we collected this information, we will inform you of this fact and of that other purpose.
The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Our site may contain links to other websites. Please note that when you click on one of these links, you are moving to another website. We are not responsible for the sites, content, or videos accessed via the links, and we have not reviewed the privacy practices of those third parties. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
While we strive to offer you choices when you use our website, we do not promise that we will be able to receive or honor web browser Do Not Track signals.
Patient10x does not knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you believe that your child under the age of 13 has submitted personal information to Patient10x in connection with our website, and without prior verifiable parental consent, please contact us at support@patient10x.com so that we can take steps to delete the personal information that she or he provided.
If you have any questions about this Privacy Policy, please contact us.
Federal Trade Commission
Protecting your privacy and being transparent about how we communicate is our priority. This SMS Consent Policy applies to Patient10x, Patient10x Reviews, Patient10x Forms, and all related software applications and services operated by Patient10x. For the purposes of this policy, all references to Patient10x include 30 N Gould St, Patient10x, Patient10x Reviews, Patient10x Forms, Patient10x Analytics, ReviewX, ReviewX iOS, and Android software applications, and patient10x.com.
Patient10x is a HIPAA-compliant healthcare reputation management and patient feedback platform. By providing your mobile phone number to a healthcare provider that uses Patient10x, you consent to the text messaging practices described in this policy.
How We Obtain Your Consent
Patient10x sends SMS messages on behalf of healthcare practices to patients who have voluntarily provided their mobile phone number directly to the healthcare provider. Consent is typically collected through:
Patient10x does not collect your phone number directly. Your healthcare provider collects your number and uses the Patient10x platform to send you a follow-up message after your visit.
Types of Messages You May Receive
If your healthcare provider uses Patient10x, you may receive one or more of the following message types:
Patient10x does not send promotional, marketing, or advertising messages. All messages are transactional and directly related to your healthcare experience.
Message Frequency
Message frequency varies by healthcare provider. In most cases, you will receive no more than one SMS per visit. Your healthcare provider controls the frequency of messages sent through the Patient10x platform.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Patient10x does not charge you for receiving SMS messages. Contact your mobile carrier if you have questions about your messaging plan.
How to Opt Out
You may opt out of receiving SMS messages from Patient10x at any time by replying STOP to any message you receive. After opting out, you will receive a single confirmation message and no further messages will be sent to your number.
You may also opt out by contacting your healthcare provider directly and requesting that your phone number be removed from their Patient10x messaging list.
How to Get Help
If you have questions about a message you received, reply HELP to any Patient10x SMS message or contact us directly at:
Email: support@patient10x.com
Phone: +1 (415) 523-1480
No PHI in SMS Messages
Patient10x is committed to HIPAA compliance. No protected health information (PHI) is included in any SMS message sent through the Patient10x platform. Messages contain only your first name (if provided), the name of your healthcare provider, and a secure URL link.
Privacy Compliance
Patient10x has SOC 2 Type 1 and Type 2, HIPAA, PHIPA, PIPEDA, and NIST certifications. All SMS messaging practices comply with the Telephone Consumer Protection Act (TCPA), HIPAA, and applicable state and federal regulations.
For more information about how Patient10x handles your personal information, please review our full Privacy Policy.
Contact Information
Patient10x welcomes your questions or comments regarding this SMS Consent Policy. If you believe that Patient10x has not adhered to this policy, please contact us at:
30 N Gould StSte 22475
Sheridan, WY 82801
Email: support@patient10x.com
Phone: +1 (415) 523-1480
Effective/Revised as of April 13, 2025