We had struggled for years to find a solution to solve our reputation management issues and getting good reviews from patients has never been easy until we found ReviewX. We were able to do more in 3 months than we previously did in 15 years!
South Valley Vascular is a leading vascular surgery group located in the Central Valley of the sunny state of California. Launched in 2005 by vascular surgeon, Dr. Campbell, South Valley Vascular has continued to grow their practice from one provider and location to now more than 7 providers and 5 locations in Visalia, Fresno, Hanford, Tulare, and Porterville.
Having been operating for more than 15 years, South Valley Vascular has always struggled to grow its online reputation with raving patient reviews. The effects of this challenge begun to show its ugly face when negative reviews would pop up on their highly visible Google My Business listing and this hurt their reputation when compared to their competition. The typical new patient buying process always begins with online reputation research, so this was having a big impact on new patient acquisition for South Valley Vascular.
Creating a strategy to improve their online reputation and finding a solution to request feedback from patients while also staying HIPAA compliant and avoiding the negative feedback from going public was the core solution and goal for South Valley Vascular. This solution was only possible with ReviewX’s bank-level HIPAA compliant security encryption software and in-clinic tablet application for ease of use.
The results have been nothing short of amazing. In the first 6 months, we’ve seen a 1,565% growth rate increase in 5-star public reviews. 100+ reviews acquired now with an average rating of 4.9, and counting, compared to the 15 years prior with only 6 reviews collected and an average rating of 4.3. South Valley’s large quantity of reviews and great patient experience is now visible to the public and has made an immediate impact on the practice with positive growth in new patient acquisition and even helping to convince a new surgeon to join the group by making a big impression from their positive online reputation and presence.